* Ensures a maximum level of guest service and satisfaction is achieved and maintained. * Resolves minor guest conflicts, which relate to Player's Club. * Maintains a working knowledge of the player's club in order to effectively explain same to guests. * Enrolls new guests in the Player's Club. * Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports. * Assists other Cage Service Reps within Guest Service area, as needed. * Processes marker buy-back transactions, providing quality service to each guest. * Redeems foreign currency, computing accurate exchange rates for the various currency received.
* Cashes personal checks and travelers checks for currency. * Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
